Nokia, in association with New India Assurance, has announced a new and first-of-its kind insurance scheme for its mobile handsets purchased from Nokia branded retail stores across the country. The customer can avail the insurance by paying a premium of 50 or 1.25% mobile phone cost at the time of purchase.
Nokia India’s Director Retail Kannan Gopalakrishnan said:
Through this initiative, our effort is to address one of the major concern of mobile phone buyers and enhance their buying experience with us. Insurance cover will be provided on purchase of new Nokia mobile phones from today onwards, initially across 10 cities including Delhi and the National Capital Region, Jaipur, Mumbai, Ahmedabad, Pune, Kolkata, Chennai, Hyderabad, Bengaluru and Cochin.
Mobile phone lost through thefts, burglary, malicious acts, riots, theft of device from locked or unattended building, or any act of violence will be covered under insurance and payment will be processed within 5 days.
The insurance scheme is valid only for a year from the date of purchase of handset, and after the completion, users can renew the insurance from NIA but that renewal will be independent from its partnership with Nokia and have different terms.
As per the New India Assurance’s General Manager Segar Sampathkumar,
Customer will be required to make police complaint, inform its service provider and furnish acknowledgement to us for claim. It is not mandatory to get an FIR for making claim. He will have to approach for claim within 48 hours of loss. We have surveyor who will verify the claim after which amount will be paid to customer.
However the claims of the customers wouldn’t be considered in the cases if your mobile handset is lost overseas or because of forgetting it at some place or any any other simple loss. The users can claim for insurance in the cases of mobile phone damaged in an accident, damage caused by external impact on the device due to dropping, accidental entry of fluid in the device.